The Emergence of Internet Banking in Nigeria: An Appraisal
This study evaluates the tangible benefits of e-business as an organizational tool and its influence on banking activities, as well as customer satisfaction practices. Cross tabulations and Chi-square were used to analyse the data. The study reveals that there is a linear relationship between high-level automation of banking services and improvement in service delivery. Also, there exist a significant relationship between customer’s choice of bank and implementation of e-business. Based on the findings, bank managers need to be knowledgeable and apply internet technologies in their banking activities. For the banking industry to move forward technologically, at a faster rate, there is need for the nation to be adequately connected to the global village provided by Internet facilities.