Browsing by Author "ADEYEMI, Oluwapelumi Oluwanifemi"

Now showing 1 - 1 of 1
  • No Thumbnail Available
    Item
    Open Access
    Total Quality Management and Competitiveness between First Bank plc and Uba plc
    (Faculty Of Administration, Obafemi Awolowo University., 2021) ADEYEMI, Oluwapelumi Oluwanifemi
    This study examined the relationship between total quality management and competitiveness between First bank plc and Uba plc. This study examined the extent to which total quality management is being practiced in First bank plc and Uba plc, assessed the common elements of total quality management adopted by both banks and evaluated the connection between total quality management and competitiveness in First bank plc and Uba plc. The study adopted survey research design. The population of the study consisted of employees in the selected banks and the primary source of data collection was adopted with the aid of a research questionnaire in gathering data from the employees. Both descriptive and inferential analysis was used to achieve the study objectives and to test the hypothesis. Descriptive statistics analysis such as frequency and percentages were used to present descriptive data while inferential statistical technique was used to evaluate the effects and relationship between the variables. Pearson correlation coefficient was used to analyze the effect of the independent variables on the dependent variable. From the study, the results revealed that the practice of TQM has led to a significant improvement in overall operational performances, the findings also showed that TQM efforts had induced efficient utilization of resources in comparison to other banks. The results revealed that the practice of TQM has led to a significant improvement in overall operational performances. The result also revealed that there was a teamwork spirit in their bank as well as their bank was ethically oriented. The findings also showed that TQM efforts had induced efficient utilization of resources in comparison to other banks. The results revealed that there was significant interaction or connection between total quality management and the competitiveness of both First Bank Plc and UBA Plc. The result showed that there was a positive significant relationship between Total Quality Management and Organizational Competitiveness.