Point of sale terminal services and the performance of small and medium-sized enterprises in Lagos State, Nigeria.

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dc.contributor.authorOgunsuyi, Olalekan Olasunkanmi
dc.date.accessioned2023-05-13T17:52:14Z
dc.date.available2023-05-13T17:52:14Z
dc.date.issued2019
dc.descriptionxiii,125pen_US
dc.description.abstractThis study examined the extent to which point of sale terminal services (PoS) were used among small and medium-sized entreprises (SMEs) in Lagos State, Nigeria, and evaluated the level of efficiency of the PoS terminals used by the SMEs. It also determined the challenges faced by the SMEs and analyzed the effect of PoS terminal usage on the performance of the SMEs. These were with a view to providing information on the extent to which PoS terminal service usage enhances performance of SMEs in Lagos State, Nigeria. Primary data was used for the study. A structured questionnaire was used to elicit information on point of sales terminal services, extent of usage, factors influencing its efficiency in the organisations, challenges faced by the SMEs in its use, and its effect on the performance of the SMEs. A two-staged sampling technique was adopted to select 400 out of 69,865 SMEs in the study area. Four zones in Lagos State (Ikeja, Yaba, Badagry & Lagos Island) was purposively selected as target areas due to their high concentration of PoS terminals. 100 SMEs in each of the four zones were sampled totaling 400 SMEs. From each of SME, the personnel in-charge of PoS operation or the manager was selected, which gave a sample size of 400 respondents. The choice of the respondents was informed by the fact that they had adequate knowledge of the subject matter. Data collected was analyzed using frequency, percentage, mean, standard deviation and multiple regression technique. The results showed that the point of sales (PoS) terminal are used to a fair extent by SMEs in Lagos State with an average mean of 3.24 on a maximum possible scale of 5.00. Basically, SMEs employed PoS terminals to pay for bills (68.2%), generate cash revenue and income statements (64.7%), and to pay for charges (52.2%. Also, the study revealed that the level of efficiency of the PoS terminals used by the SMEs was moderate. (WM = 3.23). Furthermore, the result showed that the key challenges of the PoS terminals used by SMEs include breaking down at intervals (3.67), security issues (3.66), unreliable and poor network service (3.34), unavailability and non-affordability of the spare parts (3.11), and high charges for transactions (2.79). These challenges constitutes great hindrance to the adoption and usage of PoS terminals among the SMEs. More so, the result revealed that the use of PoS terminals have a positive and significant effect on the performance of SMEs in Lagos State. The results showed that point of sales service usage had a positive and significant effect (F= 22.386, p<0.05) on the performance of SMEs in Lagos State. Specifically, predictor variable such as facilities management (t=9.059, P < 0.05), (t= 5.360, P< 0.05), network (t= 2.359, P < 0.05) showed significant and positive effect on performance of the SMEs. The study concluded that point of sales terminal service usage had a positive and significant effect on the performance of SMEs in Lagos State, Nigeria.en_US
dc.identifier.citationOgunsuyi,O.O(2019).Point of sale terminal services and the performance of small and medium-sized enterprises in Lagos State, Nigeria. Obafemi Awolowo Universityen_US
dc.identifier.urihttps://ir.oauife.edu.ng/123456789/5518
dc.language.isoenen_US
dc.publisherManagement and Accounting,Obafemi Awolowo Universityen_US
dc.subjectSmall and medium-sized enterprisesen_US
dc.subjectTerminal servicesen_US
dc.subjectPoint of saleen_US
dc.subjectOrganisationen_US
dc.titlePoint of sale terminal services and the performance of small and medium-sized enterprises in Lagos State, Nigeria.en_US
dc.typeThesisen_US
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