BALANCED SCORECARD AND PERFORMANCE MEASUREMENT IN MICROFINANCE INSTITUTIONS IN SOUTHWEST, NIGERIA
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Date
2018
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Abstract
Abstract
The study examined the level of awareness and implementation of balanced scorecard amongst microfinance institutions. It also ascertained the effect of balanced scorecard on profitability of the microfinance institutions and determined whether microfinance institutions using balanced scorecard perform better than those who do not implement it. These were with a view to evaluating the effectiveness of BSCon performance measurement of microfinance institutions in Nigeria.
The study made use of both primary and secondary data. The population for the study comprised 33 State microfinance banks in Southwest, Nigeria as stated in the Central Bank of Nigeria Bulletin, 2015. The sample size was 30 using the Taro Yamane technique. The primary data was sourced using a well-designed questionnaire, which was randomly administered to the customers and employees of the banks. The secondary data was obtained from the financial statements of the banks from 2010-2015. Data collected were analyzed using frequencies, percentages, regression analysis and Mann-Whitney’s test.
The result showed that 70.9% of the respondents were aware of the balanced scorecard and 57.2% affirmed that their firm uses the balanced scorecard. The result further showed that balanced scorecard proxies such as employee learning and growth (t = 5.336, p < 0.05), customer perspective (t = 2.881, p < 0.05), internal business process perspectives(t = 10.792, p < 0.05), and financial perspective (t = 3.651, p < 0.05) had significant effects on profitability. Finally,the result, showed that the mean rank of balanced scorecard adopters (N = 108, MR = 115.2) were significantly higher than non-adopters (N = 72, MR = 53.44) in all observed performance metrics.
The study concluded that there was high level of awareness and use of the balance scorecard concept and that adopters of balanced scorecard perform better than non-adopters
Description
iii, 141p
Keywords
microfinance institutions, balance scorecard, Nigeria, population, regression analysis, customers