Faculty of Administration

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    Open Access
    Personnel Deployment in the Nigerian federal civil service with reference to Oyo and kwara States
    (Department of Public Administration Obafemi Awolowo University, 1996) Matthew Olu Okotoni
    This thesis examined personnel deployment as an aspect of field administration in the Nigerian federal civil service with special reference to Oyo and Kwara State. The thrust of the thesis is that effective distribution and utilization of personnel is a sine-quanon for the success of any organization.
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    Open Access
    An Assessment of the socio-economic impact of saw-milling industries in Akure, Ondo State, Nigeria
    (Department of Urban and Regional planning. Faculty of Environmental Design and Management, Obafemi Awolowo University, 2004) Tayo Makanjuola Ijaluwoye
    The study assessed the socio-economic impact of sawmilling industries in Akure, Ondo State. The objection of the study included the identification of the locational pattern of the saw-milling industries in the study area, the examination of the impact of the saw-milling industries on infrastructural development in Akure and the assessment of the effect of the saw milling industries on the income level of the people in the study area
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    Open Access
    Customer relationship marketing and customer retention in the food and beverages industry in Southwestern Nigeria.
    (Management and Accounting,Obafemi Awolowo University, 2019) Agelebe, Ibiwunmi Bosede
    This study ascertained the extent of adoption of customer relationship marketing strategy in the food and beverages industry; investigated the challenges faced by the food and beverages industry in adopting customer relationship marketing practices; examined how customer relationship marketing drivers enhance customer retention in the food and beverages industry and investigated the influence of customer relationship marketing on customer retention. These were with the view to providing information on how customer relationship marketing enhances customer retention. Primary data was employed for this study. The study population was 18,071 which were the staff of eight purposively selected companies in the food and beverages industry in Southwestern Nigeria having their headquarters in Lagos, Ogun and Osun States. The three states were selected because they either have food or beverages companies’ headquarters located in them. The sample size was derived using Taro Yamane formula, while proportionate stratification method was employed in obtaining the sample from the selected companies. The middle and lower class managers were purposively selected as the respondents for this study because they are set of staff who have close relationship with the customers. Questionnaire was used to gather pertinent information from the respondents. The data collected were analysed using frequency distribution, percentage, mean, graphs, ranking, factor analysis, ordered probit and logit. The results showed that 78.01% respondents expressed their view that relationship marketing was practiced by the food and beverages industry and that the level of adoption of relationship marketing by the food and beverages industry was high (58.06%). Furthermore, the results revealed that the challenges faced by the food and beverages industry in adopting CRM were difficulty in establishing direct contact with customers, misunderstanding of customers’ needs, creation of customer database, employees not being customer-centric, inadequate resources, lack of technological support and inadequate training among the staff. However, lack of technological support was ranked as the most challenge faced by the industry while inadequate training among the staff being the least. More so, using ordered probit regression, the results revealed that trust (t = 2.37, coef. = 0.771 and p < 0.05) and customer satisfaction (t = 2.67, coef. = 0.852 and p < 0.05) were identified as the major relationship marketing drivers influencing customer retention. However, the pairwise correlation matrix revealed that there is a positive relationship between trust, commitment, customer satisfaction, communication and customer retention. Hence, indicating that these drivers influence customer retention. The results further revealed that firms that adopt customer relationship marketing were 1.4 times more likely to improve significantly (t = 0.99, β = 1.412 and p < 0.01) their ability to retain customers than those that adopt only transactional marketing, however, firms that adopted the two (i.e. both relational and transactional) were likely to be two times (t = 0.99, β = 2.460 and p < 0.01) better in their ability to retain customers. The study concluded that customer relationship marketing significantly influenced customers’ retention in the food and beverage industry.
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    Open Access
    International public sector accounting standards (IPSASs) and financial reporting quality of ministries, departments and agencies (MDAs) in Osun State , Nigeria.
    (Department of Mnagement and Accounting , Faculty of Admnistration, Obafemi Awolowo University., 2021) ADEBAYO Suraju Adeniyi
    This study assessed the quality of financial report of Osun State Ministries, Departments and Agencies (MDAs) before and after the adoption of International Public Accounting standards (IPSAs) accrual. It also analyzed the measures put in place by MDAs to mitigate the potential problem associated with the conversion to IPSAS accrual accounting basis. Finally it examined the effects of IPSAS accrual based accounting principles on the financial reporting quality of the MDAs. This were with a view to providing information on the effect of adoption IPSAS accrual basis of accounting on the quality of financial reports of the MDAs in Osun State.
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    Logistics outsourcing and performance of manufacturing companies in Southwestern Nigeria.
    (Department of Management and Accounting, Faculty of Administration, Obafemi Awolowo University., 2022) SAKA Adesina Nurain
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    Business Ethics and Performance of small and medium Enterprises in Lagos State.
    (The Department of Business Administration, Faculty of Administration, Obafemi Awolowo University., 2023) ANDRE, Akinola Adekunle
    The study examined the various ethical practices among the small and medium enterprises in Lagos State. It also determined the extent of implementation of business ethics among SMEs and, assessed the effects of business ethics on their performance. It further analysed the challenges confronting its implementation. These were with a view to providing information on the effects of business ethics on the performance of SMEs in Lagos State. The study utilised a descriptive survey research design. Primary data were employed in collecting the needed information for the study and was achieved through self-administered questionnaire to the respondents. Lagos State was purposively selected being the state with the highest number of SMEs. Multistage sampling technique was used for the study. At the first stage, random sampling technique was employed in selecting the 20 local government areas (inclusive of its LCDAs) in the state. At the second stage, purposive sampling technique was used in selecting 10 sectors based on the proliferations of SMEs as stated in the SMEDAN/NBS (2017) national survey of micro, small and medium enterprises (MSMEs). At the third stage, 382 respondents from specific sectors within the local governments were selected using purposive sampling technique so as to arrive at the sample size for the study. Data collected were analysed using percentages, mean, standard deviation, and partial least square/structural equation model approach. The results showed that various ethical practices such as fairness (𝑋̅ = 4.18), discipline ( 𝑋̅ = 3.80), accountability (𝑋̅ = 4.30), trust (𝑋̅ = 3.80), honesty (𝑋̅ = 4.57) confidentiality (𝑋̅ = 3.98), and integrity (𝑋̅ = 4.40) were adopted by SMEs in Lagos State. Also, the result showed that fairness and respect (42.4%, 𝑋̅ = 4.22), integrity (55.3%, 𝑋̅ = 4.41), discipline (46.2%, 𝑋̅ = 4.35), accountability (49.7%, 𝑋̅ = 4.39), trust (42.4%, 𝑋̅ = 4.17), honesty (54.2%, 𝑋̅= 4.40), leadership (45.3%, 𝑋̅=4.25), transparency (45.1%, (𝑋̅= 4.27),and confidentiality (46.9%, 𝑋̅=4.37) were implemented to a very large extent; while objectivity ( 43.1%, 𝑋̅ = 3.98), and environmental concern (40.6%, 𝑋̅ = 3.80), and were implemented to a large extent. Furthermore, findings reveal that at a p-value of 0.05, all the values of business ethics (fairness, confidentiality, integrity, responsibility, transparency, environmental consciousness) and the SMEs performance (employee satisfaction, market share, perceived customers’ satisfaction and product quality) of the measurement’s variables are significant. Findings also revealed that the outer factors loading is significant and reliable at a threshold value of 0.70 and that all the measured constructs have values above 0.70. In addition, the results revealed that business ethics had significant and indirect effect on employee satisfaction (t=23.287, p <0.05), market share (t= 11.484, p <0.05), perceived customers’ satisfaction (t= 18.905, p <0.05) and product quality (t= 6.730, p <0.05). Additionally, the study identified inadequate education and orientation of employees on business ethics principles (30.7%) as a major challenge confronting the implementation of business ethics. While, undue societal pressure (9.7%), too many inconsistencies/impartialities in administering ethical codes (7.4%), poor supervision and monitoring (6.8%), lack of disciplinary action(s) on part of management and lack of ethics training (6.2%) were less critical. The least were: poor leadership (1.2%) and organisational culture (0.9%). The study concluded that there is a strong positive effects of business ethics on the performance of SMEs in Lagos State.
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    Decision making and public polytechnic administration in osun state.
    (Department of Public Administration, Faculty of Administration, Obafemi Awolowo University, 2024) FADEJI Joseph Adebayo
    This study assessed the existing decision-making mechanism on public polytechnic administration in Osun State, it also examined the influence of decision-making mechanism on public polytechnic administration in the study area and analysed the challenges of decisionmaking mechanism affecting public polytechnic administration in the study area. These were with a view to providing information on the nexus between decision making mechanism and public polytechnic administration in Osun State. The study adopted a descriptive survey design. Both primary and secondary data were used for the study. Primary data were collected through the administration of questionnaire and conduct of interviews. The study population (1,357) comprises Academic and Non- teaching staff members of the two (2) selected polytechnics in Osun State. Multistage sampling procedure was used for the study. At the first stage Federal Polytechnic, Ede and Osun State Polytechnic, Iree were purposively selected from Federal and State Polytechnics in Osun State, Nigeria. These were selected because the two polytechnics are the only federal and State Polytechnics in the State. At the second stage, 20% of study population (272) respondents were selected using proportional to sample size technique, was used to administered questionnaire to the respondents. In addition, interview was conducted with twelve purposively selected respondents, which comprised two executive members of Academic Staff Senior Staff of Nigeria Polytechnic (ASSNP) from each of the two polytechnics as well as the Rectors, Bursar, Registrar, Heads of Department, Directors and Deans of the Faculties of the selected polytechnics in the study areas. Secondary data were obtained from decision extracts of the unions’ congresses/meetings onmatters relating to the subject matter, academic journals, polytechnic decision extracts, internet sources. Data collected were analysed using mean, percentages, and Chi-Square statistics. The results of the study showed that the Governing Council, Academic Board and Departmental Boards were the prominent decision mechanism among the examined platforms in the selected schools. The study further revealed that existing decision mechanism enhanced administration of polytechnic administration in the areas of sound academic management, student affairs management, and effective financial management. The result established that decision making mechanism has significant influence on public polytechnic administration (ꭓ2 t=90.66 > ꭓ2 c = 58.422). In addition, insufficient funds (71.3%), employee resistance to adaptation (74.7%), and inadequate deployment of technology support solutions (72.1%) constituted the main challenges associated with decision making polytechnic administration. The study concluded that decision making mechanism enhanced public polytechnic administration in Osun State.